FAQ’s

After making sure that everyone involved in the accident is safe and obtaining an accident exchange form and police report, the first thing you should do after an accident is call us at Sam’s Auto Body. After we talk to you, we can start the auto repair process. We can also help get your car towed from the scene of the accident if needed, and we can begin the insurance claim process.

No. This is called “steering,” and it is illegal in the state of New York. Your rights when dealing with insurance companies are outlined in “NYS Regulation 64.”

Sam’s Auto Body will work with every insurance carrier, and you have the right to have your vehicle repaired at the shop of your choice! Insist to your insurance company that you want to “Take it to Sam’s.”


No. We do not charge for estimates. If it is possible for you to call and schedule an appointment for an estimate, that allows us to get you in and out more efficiently. If you are not able to make an appointment, we can still write you an estimate on the spot. There may be a short wait if we had someone scheduled for an appointment at that time.

Yes. In some cases, you may have rental car coverage on your insurance policy that will cover rental car expenses while your vehicle is being repaired. Check with your insurance carrier to see if you have this coverage. If you do not have rental car coverage, we can arrange for you to have a courtesy “loaner” vehicle at no charge to you.

Yes! All of the repairs performed by Sam’s Auto Body’s professionals are guaranteed for as long as you own your vehicle.

The amount of your deductible is set when you purchase your insurance policy. Your deductible is due to the repair facility when your vehicle’s repairs are completed. We accept cash, Visa, and MasterCard.

The repair time for your vehicle depends on the severity of the damage, the availability of parts, discovery of additional damage, and other factors that may be out of our control. We will do our absolute best to keep you informed throughout the auto body repair process and get your vehicle back to you in a timely manner without cutting corners.

If there are any other questions you have, our knowledgeable staff would be happy to provide you with answers! Please contact us today. We look forward to speaking with you.